Mention the words “customer service” and people often have a lot to say. And it’s not always great. Customer service can be awfully triggering for people, and everyone has a story to tell. But we wanted to do it differently.
We were a small team of five people who were deeply committed to helping people unlock the power of an intentional walking practice. We sought to build a community open to all who strive for better health and wellness and believe in the power of walking. A place where all are welcomed, encouraged, supported, and celebrated.
With this in mind, the 99 Walks Pack Support Squad (because calling it a Customer Service team just doesn’t fit) created the following mantra.
Here to help you set your course, splash with you through the puddles, and cheer you on along the way.
Three things are trained into your Pack Support Squad right from the start. First is our commitment to answering emails quickly, thoughtfully and thoroughly. Your time is valuable and no one wants to be waiting around forever for a reply. Are we always perfect? Nope. But we are always 100% authentic and real.
Second is the importance of everyone on your Pack Support Squad being equipped to help with any and all questions that might come up. No need to ask for the “manager.” Sure, we may have to loop in our tech team or shipping manager from time to time, but that’s just so we can get back to you with the answer that we know will solve your problem.
And, third, and most importantly, we’re going to be here for you no matter what. Yep, you read that right. No. Matter. What. Are you unsure about how to get started? We’re here to help. Going through some tough times? We got your back. Feeling a little silly? We’re always good for a laugh. Need a pep talk? It’s what we do. Wanna’ share your good news or achievements? We’ll be the first to offer a high five.
Yes, your Pack Support Squad is devoted to you, in any way we can. It’s what makes us a community, and, together, we’ll all become stronger.
And our hope? The next time customer service comes up in a conversation you’ll say, “But have you heard about the amazing 99 Walks Pack Support Squad?”
99 Walks is dedicated to helping women feel their best, both mentally and physically, through the simple act of walking. Join thousands of women who are walking for exercise and weight loss using a walking tracker and supported by a community of women who understand the challenges for maintaining and staying motivated in a workout program. The intentional walking practice designed by 99 Walks has helped thousands of people get healthier and achieve their goals, and earn an inspirational bracelet reward each month. Join today for just $9!